🔐 Privacy Policy
Effective Date: 09/21/2025
At Remote System Repair, your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and share your information when you interact with our website, services, and communications—including SMS messages.
📋 Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, billing details.
- Technical Data: IP address, browser type, device information, operating system, and usage data.
- Service Data: Information related to your IT systems, support tickets, and service history.
- Communication Data: Records of emails, chats, and SMS messages exchanged with our team.
🛠️ How We Use Your Information
We use your data to:
- Provide and manage IT services
- Respond to support requests and inquiries
- Improve our website and service offerings
- Send updates, alerts, and promotional content (with your consent)
- Comply with legal obligations and protect against fraud
🔐 Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. These include:
- Encrypted communications
- Secure data storage
- Role-based access controls
- Regular system audits and updates
📲 SMS Privacy Policy
Remote System Repair may use SMS messaging to:
- Confirm appointments or service requests
- Send urgent alerts or system notifications
- Share updates or promotional offers (only with your consent)
Your Consent
By providing your mobile number, you agree to receive SMS messages from us. You may opt out at any time by replying “STOP” to any message.
Data Usage
We do not share your mobile number with third parties for marketing purposes. SMS data is stored securely and used only for the purposes outlined above.
Message Frequency
Message frequency varies based on your service activity and preferences. Standard message and data rates may apply.
🔄 Sharing Your Information
We do not sell your personal information. We may share data with:
- Trusted third-party vendors who assist in service delivery
- Legal authorities when required by law
- Partners involved in specific service integrations (e.g., Okta, cloud providers)
All third parties are required to maintain confidentiality and comply with data protection standards.
🌍 Your Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data
- Withdraw consent for communications
- Request data portability
- File a complaint with a data protection authority
To exercise these rights, contact us at help@woffice.com.
📅 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
📞 Contact Us
If you have questions or concerns about this policy, please reach out to:
Remote System Repair
Email: help@remotesystemrepair.com
Phone: (+1) 518-901-7590